Cancellation & Return Policy

Order Cancellation

You may cancel your order before it has been shipped by contacting our support team or through your account's Order History page.

Returns

We accept returns within 7 days of delivery if the product is unused, in its original packaging, and accompanied by proof of purchase. Certain items (e.g. innerwear, customised products) may not be eligible for return.

Exchanges

If you received a wrong or defective item, contact us within 3 days of delivery for a free exchange or refund.

Refunds

Approved refunds are processed within 7–10 business days to your original payment method, or as store credit for Cash on Delivery orders.

Please update these timelines and conditions to match your actual operating policy before going live.